Bill Payment

Elderville WSC offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

Online Bill Payment

If paying Online just click the green "Pay Your Bill Now" button.  You will need to register which will require your account number.  Then follow the prompts. 

*If you are having issues processing your payment online please follow these instructions*

  • For PC:
    • With the Payment Portal open, press CTRL + F5 and wait for the page to reload.
      • This works for both Google Chrome and Microsoft Edge. Other browsers may require users to enter the settings area and locate the options to clear browsing history and cache.
  • For Android Tablets, iPad, iPhone, and Android Phones:
    • This is a lot more variety in how to clear browsing cache on these devices. Gnerally, your Payment Portal fuctions best when acessed from Google Chrome. If using Google Chrome, you can clear your cache by:
      • Tapping the three dots icon on the botton right of the screen
      • Selecting Privacy from the list
      • Selecting Clear Broswer Data
      • Selecting only Cached Images and Files
      • Tapping Clear Browsing Data at the botton of the screen
    • Customers may be using Safari on their iPhone or iPad. If the steps below do not resolve the issue, please try Google Chrome browser to access the Payment Portal.
      • From the home screen, select settings, then Safari
      • At the bottom of Safari's settings screen, select Clear History and Website Data (Note: This will also delete all saved usernames and passwords)

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill. 

Automatic Bank Draft

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check. 

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy. 

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.

Payment Address

Elderville WSC
P.O. Box 7344
Longview, TX 75607

Relevant Documents